MyJeffersonHealth Help for Patients

How do you plan on joining your visit?

> Using a Computer
> Using an Apple device
> Using an Android device
——————-
> Camera Test
> Proxy Access
> Tech Tips

MyJeffersonHealth’s patient portal allows you to use a mobile app or website to connect to your video visit. You must have an active MyChart account to have a video visit. To register for and use this feature: 

— You must activate your account at least one day in advance of your visit, to minimize the possibility of any last minute technical challenges.

— If you do not yet have a MyJeffersonHealth account, please call 1-800-JEFF-NOW or the MyChart Helpline at 215-503-5700. A representative will send you an instant activation link.

Download MyChart on Apple or Download MyChart on Android

How do I test my camera and audio?

Before your video visit begins, MyJeffersonHealth will run quick camera and microphone test.

Press Test Connection. Make sure you press Allow on the pop-up message in the upper left asking to access to the webcam. If it does not work, double check all settings and equipment, if still not working contact support. 215-955-7975, Option 4  for Telehealth

How to Gain/Give Proxy Access.

Do you need help with proxy access for your family members? Find out more information and how to access this here: 
FAQ and Proxy Access Help page.

Jefferson patients can give another person the right to see their Jefferson medical record. Proxy access gives the person that you name (your “Proxy”) (i.e., parent, legal guardian, or other elected adult) the ability to view your medical record information and talk with your health care providers using MyJeffersonHealth (“Patient Portal”).

Tech Tips.

If you are having trouble with your camera or audio settings. Please download, open, and review the troubleshooting guides below.

Troubleshoot Camera and Mic Problems?
Visit Controls and Button Questions?

If it does not work, double check all settings and equipment, if still not working contact support. 215-955-7975, Option 4  for Telehealth

Looking for a Certain Device?

> Using a Computer
> Using an Apple device
> Using an Android device

Thanks so much for choosing Jefferson, and have a good visit!