MyChart Tech Guides and Tips

MyChart Tech Tips

You can join your visit from a variety of devices, including: smartphone, tablet, or computer. Download the MyChart app on your smartphone or tablet in your app store, or go to mychart.jefferson.edu on your computer.
In case of technical issues, we recommend having a back-up device ready.
Arrive to your appointment at least 5 minutes early.
Please note: if you are using Internet Explorer, you must download the required plug-in.
Allow camera and microphone access when prompted. See guide for specific browser information.
Once you are able to see yourself in the bottom of your screen, wait for provider to join the video visit.
When you are in the appointment, remain in the virtual waiting room as leaving may cause issues.
Once the visit is over, press the red hang-up button. Not pressing the red hang-up button to leave the visit will result in future technical issues.
If there are any issues, we recommend refreshing your browser. If that does not resolve the issue, both you and the provider should leave the visit using the red hang-up button and then rejoin.
If you are having connection issues, switch to another Wi-Fi network if possible. If you are on a smartphone, you can also try switching to data.

Click the links below to view our step-by-step picture guides for how to join your visit.