MyChart Tech Guides and Tips

MyChart Tech Tips

VIDEO VISIT TROUBLESHOOTING SLIDESHOW

  • You can join your visit from a variety of devices, including: smartphone, tablet, or computer. Download the MyChart app on your smartphone or tablet in your app store, or go to mychart.jefferson.edu on your computer.
  • In case of technical issues, we recommend having a back-up device ready.
  • Arrive to your appointment at least 5 minutes early.
  • Please note: if you are using Internet Explorer, you must download the required plug-in.
  • Allow camera and microphone access when prompted. See guide for specific browser information.
  • Once you are able to see yourself in the bottom of your screen, wait for provider to join the video visit.
  • When you are in the appointment, remain in the virtual waiting room as leaving may cause issues.
  • Once the visit is over, press the red hang-up button. Not pressing the red hang-up button to leave the visit will result in future technical issues.
  • If there are any issues, we recommend refreshing your browser. If that does not resolve the issue, both you and the provider should leave the visit using the red hang-up button and then rejoin.
  • If you are having connection issues, switch to another Wi-Fi network if possible. If you are on a smartphone, you can also try switching to data.

Still Having trouble, Call the MyChart Helpline. 215-503-5700 

Tech Guides

Click the links below to view our step-by-step picture guides for how to join your visit.