How Registered JeffConnect Patients Join a Scheduled Visit

This is information for patients on joining a scheduled visit with their doctor, rather than starting a visit with the On-Demand provider.

On a Computer

Log into JeffConnect.org .

If you have an upcoming appointment to join, click Yes in the Connect to Scheduled Visit pop up. 

You can also click My Visits and then click Connect on the appointment to join. 

If you are too early, you will see this screen. Select Close and join your visit later.

Be careful not to select the Request A Visit button. This takes you to the On-Demand service (the provider on call) and you will miss your scheduled appointment.

On the JeffConnect App

Open the JeffConnect app on a smartphone or a tablet.

Make sure the app is called JeffConnect, not JeffConnect for Providers

If you have an upcoming appointment to join, click Yes in the Connect to Scheduled Visit pop up.

You can also get to the list of visits by tapping on My Visits.

If you have more than one scheduled visit, select the appointment you want to connect to.

You can join your visit up to 30 minutes prior to its start time. If you try to join your visit too early, you will get a popup informing you that you cannot start the visit yet. 

Upcoming JeffConnect visits give you the option to cancel or reschedule your appointment. You will need to contact your provider’s office if you use the cancel or reschedule feature in JeffConnect.