Register and Join On Demand JeffConnect Visit on a Smartphone or Tablet


Patients can register directly from the JeffConnect mobile app on a tablet or smartphone. 

To register for JeffConnect: 

Download the app JeffConnect from the App Store (for iPhones/iPads) or Play Store (for Android, non-Apple devices). 

Select Create Your Account.

Complete the following steps to create account.

Enter name, date of birth, and email address. Then select Continue.

Enter a username and password. Toggle to agree to the Terms and Conditions and then click Continue.

Select and answer two Security Questions. Then click Create Account.

You will then enter the home screen and will receive a pop up. Click Yes to add your patient information to your account.

On the Add Patient screen, choose Myself as the patient. 

Confirm demographic information and select your gender. Then press continue.

Select how you found out about JeffConnect. If you’re not a Jefferson employee, select I don’t have any of those, I just wanted to sign up for JeffConnect. Then tap Continue.

Unless the patient has heard from their employer and/or college or university that they have a medical coverage agreement with JeffConnect, select the third option. Only people with specific employee medical plans associated with JeffConnect, such as Jefferson Health medical plans or Jefferson University Students, should select the first option. 

  • On the Patient Details screen:
  • Enter your height and weight.
  • Enter your address. 
  • Enter your mobile and home phone numbers.
  • Enter your email.
  • Select if you are hearing impaired
  • Tap Next. 
  • On the Medical Info screen:
  • (Optional) Add any medication you’re taking. 
  • (Optional) Add your allergy information.
  • (Optional) Add any medical conditions.
  • (Required) Tap Yes or No to answer the Social History questions. 
  • Tap Done.

On the Primary Care Physician Screen, choose “I do not wish to provide my primary care physician” to bypass this screen, and press Next.

You can then add other individuals to your account by pressing the + sign in the upper right hand corner, or press the arrow to go back to the home screen.

Congratulations! You’ve successfully registered for JeffConnect.

Connect to an On-Demand Provider

Choose the state you are located and confirm the patient (you or a dependent), type of visit, contact number, provider you want to see, and (optional) if you’d like to invite a family member to join the video visit. Tap Continue after each step for the next to appear.

If the app asks for microphone or camera access on your smartphone/tablet during this process, allow access. 

(Optional) Upload photos of your condition by pressing on the + button, if applicable. When finished, or if you do not have pictures, tap Continue.

Tap on + Add Pharmacy to add a new pharmacy or tap on a previously added pharmacy. Search by: Zip Code may be the easiest way to select a new pharmacy. Tap on your pharmacy’s name to check it off and tap Continue.

Confirm the visit fee. This is the upfront cost. You will be billed on the back end for the services, through your practice’s typical billing process.

Review your information. Tap on the switch next to the statement, if you agree to the Terms and Conditions. Once that is done, you will be able tap Start Visit.

You will hear a song/jingle once you have entered the virtual waiting room. You can pause or mute this song by tapping on the video and pressing pause or mute.

Your provider has been notified you are waiting. Wait for the provider to join, for at least 10-15 minutes past your visit time. If you have been waiting longer than you would wait for an in-person visit, call your practice directly and note that you are on the line.

When the provider joins the call, you will see a notification and should join the video. Allow the app to have camera and microphone access.