Use a Computer to Register and Join Scheduled JeffConnect Visit

Patients with a JeffConnect scheduled visit are emailed a link to connect to their appointment. Patients can also register directly from JeffConnect without using the emailed link. This process is more complicated and patients should be encouraged to use the emailed link to join their appointment whenever possible.

This guide goes through the steps to register a patient account on a computer.

JeffConnect accounts need to be registered in order to connect to scheduled and on-demand visits.

Using Emailed Link

If your practice scheduled you for a visit, you will receive an email message at the email address that your practice has for you. The email is from no-reply@teladoc.com and has a link to join the visit. 

Select Click Here.

Create a unique username and password. This can be anything you like. Read Terms & Conditions and the Privacy Policy. Check the checkbox to agree to the Terms & Conditions and Privacy Policy. Click Continue.

 Use the dropdown arrows to select two security questions. Enter your answers and click Continue. 

If it is the time of your scheduled appointment, you will be taken directly to your visit screen and enter the virtual waiting room. Click Allow for your Camera and Microphone to be used and wait for your provider to join the call.



If you are too early, you will see this screen. Select Close and join your visit later.

From Web Browser

Alternatively, you can register your account at any time online. To register:

Go to JeffConnect.org and click Create Your Account.

Enter the email address the practice staff used to set up your visit. Enter your first name, last name, and date of birth. Then click Continue. 

Create a unique username and password. This can be anything you like. Read Terms & Conditions, and the Privacy Policy. Check the checkbox to agree to the terms and conditions and privacy policy. Click Continue. 

Use the dropdown arrows to select two security questions. Enter your answers and click Continue.

You will then be taken to your account home page. Select Add Patient.

Select Myself.

Enter the same demographic information as you previously entered in Step 2. Select your gender. Click Continue.

If JeffConnect says your email is already in use, click Continue

This occurs if the practice has already scheduled an appointment for the patient. The practice includes the patient’s email when scheduling in order to send registration instructions to the patient’s email address. Finish registering the account so the patient can log in and join the visit.

Answer the question. Select Add Patient.

Unless the patient has heard from their employer that they have a medical coverage agreement with JeffConnect, select the third option. Only people with specific employee medical plans associated with JeffConnect, such as Jefferson Health medical plans, should select the first option. 

Enter your primary address. Click Continue. 

Enter your phone number. Click Continue. 

Enter your height and weight. Click Continue. 

Select your gender. Click Continue.

From the dropdown, select your preferred language. Click Continue.

Select whether a Hearing Impaired Relay Service is needed. Click Continue.

Answer your medical and social history questions and click Continue. 

The social history questions must be answered to prevent questions when joining a visit. The other sections are not required to register the account or join a visit.

(Optional) The next screen asks for a Primary Care Physician. You may enter you primary care physician information if you wish, otherwise, select Skip.

Selecting a primary care physician is not required to register the account.

(Optional) Enter an emergency contact. Click Finish. 

Assigning an emergency contact is not required to register the account.

You will finally be taken to your JeffConnect account home page. Here you can entered your scheduled visit, request to see a provider immediately, or view your healthcare information.