Use JeffConnect App to Register and Join Scheduled Visit

Patients with a JeffConnect scheduled visit are emailed a link to connect to their appointment. Patients can also register directly from JeffConnect without using the emailed link. This process is more complicated and patients should be encouraged to use the emailed link to join their appointment whenever possible.

Using Emailed Link

If your practice scheduled you for a visit, you will receive an email message at the email address that your practice has for you. The email is from no-reply@teladoc.com and has a link to join the visit. 

Tap Click Here. 

 Install the app. If you already have it installed previously, you will be taken directly to the app.

 Tap Create Your Account. 

Enter your Name, Date of Birth, and Email that the office used to schedule your appointment. Tap Continue. 

 Select Continue. This pop-up occurs if the practice has already scheduled an appointment for the patient. The practice includes the patient’s email when scheduling in order to send registration instructions to the patient’s email address. Finish registering the account so the patient can log in and join the visit.

Create a username and password. Read and accept the Terms and Conditions and Privacy Policy. Tap Continue. 

Answer the Security Questions and tap Create Account. 

 Tap Yes to add yourself as a patient on your account.

 Tap Myself to add yourself as a patient.

 Add your Name, Date of Birth, Gender, and Email. Tap Continue.

 Select how you found out about JeffConnect. If you’re not a Jefferson employee, select I don’t have any of those, I just wanted to sign up for JeffConnect. Then tap Continue. Unless the patient has heard from their employer that they have a medical coverage agreement with JeffConnect, select the third option. Only people with specific employee medical plans associated with JeffConnect, such as Jefferson Health medical plans, should select the first option.

 Tap Allow for JeffConnect to access your device’s camera, photos, and audio. 

On the Patient Details screen:

Enter your height and weight.

Enter your address. 

Enter your mobile and home phone numbers.

Enter your email.

Select if you are hearing impaired

Tap Save. 

 On the Medical Info screen:

(Optional) Add any medication you’re taking. 

(Optional) Add your allergy information.

(Optional) Add any medical conditions.

(Required) Tap Yes or No to answer the Social History questions. 

Tap the Back Arrow to back your account.

 You will now see yourself listed as a patient. Click the Back Arrow to go to your account home page.

You’ll see your next JeffConnect visit listed under Upcoming Visits and My Visits. If you do not see your visit listed here. Call your provider for next steps. At the appropriate time, tap Connect to join your scheduled visit.

 Stay on the Waiting for Provider Screen until the provider connects to you.

Using the JeffConnect App

Registering

Patients can register directly from the JeffConnect mobile app on a tablet or smartphone. 

To register for JeffConnect: 

Download the app JeffConnect from the App Store (for iPhones/iPads) or Play Store (for Android, non-Apple devices). 

Select Create Your Account.

Complete the following steps to create account.

Enter name, date of birth, and email address. Then select Continue.

Enter a username and password. Toggle to agree to the Terms and Conditions and then click Continue.

Select and answer two Security Questions. Then click Create Account.

You will then enter the home screen and will receive a pop up. Click Yes to add your patient information to your account.

On the Add Patient screen, choose Myself as the patient. 

Confirm demographic information and select your gender. Then press continue.

Select how you found out about JeffConnect. If you’re not a Jefferson employee, select I don’t have any of those, I just wanted to sign up for JeffConnect. Then tap Continue.

Unless the patient has heard from their employer and/or college or university that they have a medical coverage agreement with JeffConnect, select the third option. Only people with specific employee medical plans associated with JeffConnect, such as Jefferson Health medical plans or Jefferson University Students, should select the first option. 

On the Patient Details screen:

Enter your height and weight.

Enter your address. 

Enter your mobile and home phone numbers.

Enter your email.

Select if you are hearing impaired

Tap Next. 

On the Medical Info screen:

(Optional) Add any medication you’re taking. 

(Optional) Add your allergy information.

(Optional) Add any medical conditions.

(Required) Tap Yes or No to answer the Social History questions. 

Tap Done.

On the Primary Care Physician Screen, choose “I do not wish to provide my primary care physician” to bypass this screen, and press Next.

You can then add other individuals to your account by pressing the + sign in the upper right hand corner, or press the arrow to go back to the home screen.

Congratulations! You’ve successfully registered for JeffConnect.

Joining a Scheduled Visit

You’ll see your next JeffConnect visit listed under Upcoming Visits and My Visits.

If you don’t see your visit listed, call your provider’s office for next steps.

Tap on Connect in the Upcoming Visits section to join your visit. You can also join by taping on the appointment in the My Visits section.

Stay on the Waiting for Provider Screen until the provider connects to you.